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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.
Topic 2	Fundamental Concepts and Principles of Service Management and the SMS Based on ISO IEC 20000-1:
Topic 3	ISO IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.

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The ISO/IEC 20000 Foundation Exam (ISO-IEC-20000-Foundation) exam questions can help you gain the high-in-demand skills and credentials you need to pursue a rewarding career. To do this you just need to pass the ISO/IEC 20000 Foundation Exam (ISO-IEC-20000-Foundation) certification exam which is not easy to crack. You have to put in some extra effort, and time and prepare thoroughly to pass the PECB ISO-IEC-20000-Foundation Exam. For the quick, complete, and comprehensive ISO/IEC 20000 Foundation Exam (ISO-IEC-20000-Foundation) exam dumps preparation you can get help from top-notch and easy-to-use ISO-IEC-20000-Foundation Questions.

PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q44-Q49):

NEW QUESTION # 44
What is the relationship between ISO/IEC 20000-1, ISO 9001 and ISO/IEC 27001?

A. Organizations can only be certified to one of them at a time
B. Certification of ISO 9001 and ISO/IEC 27001 Is a pre-requisite to applying for ISO/IEC 20000-1 certification
C. The management systems of all three may be integrated
D. Demonstration of conformance for ISO/IEC 20000-1 Information security management requires that ISO/IEC 27001 processes are used

Answer: C

NEW QUESTION # 45
What is the objective of service continuity management?

A. To ensure that service continuity plans are tested in accordance with business needs
B. To ensure that potential service continuity issues are predicted and preventive action taken
C. To ensure that agreed commitments to continue to provide services to customers can be met in foreseeable circumstances
D. To ensure that service continuity requirements are fully defined and agreed in service level agreements

Answer: C

NEW QUESTION # 46
When an internal supplier is operating part of the service management processes, which process is required to manage this supplier?

A. Resource management
B. Service availability management
C. Supplier management
D. Service level management

Answer: C

NEW QUESTION # 47
Top management has to provide evidence of its commitment to planning, establishing, implementing, operating, and improving its service management system (SMS) within the context of the organization's business and customers' requirements. What is the best way that management can make this visible?

A. By promoting continual improvement of the SMS
B. By outsourcing change management
C. By taking disciplinary action against underperforming employees
D. By showing leadership and taking actions

Answer: D

NEW QUESTION # 48
What is the relationship between ITIL and ISO/IEC 20000?

A. ISO/IEC 20000 is based on ITIL
B. They are aligned
C. They have similar management systems
D. Both use the same Plan-Do-Check-Act methodology

Answer: C

NEW QUESTION # 49
......

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2025 PECB Realistic Latest ISO-IEC-20000-Foundation Mock Test Pass Guaranteed Quiz

PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

Top ISO-IEC-20000-Foundation Dumps & Valid ISO-IEC-20000-Foundation Test Sample

PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q44-Q49):

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