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PECB ISO-9001-Lead-Auditor Exam Dumps - Smart Way To Get Success
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Exam4Labs PECB ISO-9001-Lead-Auditor exam practice questions and answers
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PECB QMS ISO 9001:2015 Lead Auditor Exam Sample Questions (Q192-Q197):
NEW QUESTION # 192
Which of the following subjects should an auditor discuss when communicating with the auditee's top management?
- A. The quality policy
- B. Both A and B
- C. Internal audit
Answer: B
Explanation:
Comprehensive and Detailed In-Depth Explanation:During communication with top management, the auditor should discuss:
* The quality policy (ISO 9001:2015, Clause 5.2.1), ensuring that it is established, communicated, and understood.
* Internal audits (ISO 9001:2015, Clause 9.2), verifying that they are planned and effectively implemented.
These discussions help assess leadership commitment and the effectiveness of the QMS.
NEW QUESTION # 193
You are carrying out an annual audit at an organisation that offers home security services. You are interviewing the Quality Manager (QM) You: "Would you tell me about your management review process?" QM: "The senior management team plans to review the management system every six months. The review follows a set agenda and records are maintained." You: "May I see the records from the last two management reviews?" Narrative: The Quality Manager gives you the latest record, which shows the last management review took place nine months ago.
The Quality Manager then gives you the previous management review record, which took place one year before the latest review.
You: "Are there any other review reports in the last two years?
QM: "No, these are the only ones."
Answer:
Explanation:
Explanation:
Nonconformity report
ISO 9001 Clause Number: 9.3.1 Nature of problem: Management review has not been conducted at the defined frequency. ISO 9001 requirement that has not been fulfilled: ISO 9001 - "Top management shall review the organization's quality management system at planned intervals." Evidence: The last management review took place nine months ago, and the previous one took place one year before the latest review. The planned interval is six months.
NEW QUESTION # 194
You are conducting a third-party audit to ISO 9001 and interviewing the Training Manager. She explains that training is more important than ever because the organisation has had to reduce the number of staff employed. Many of the remaining staff are now required to be 'multi-skilled'. You ask to see plans for the multi-skilling training and are shown plans that look comprehensive, and include both 'on the job" training and internal and external training courses.
The records indicate that several staff required parts of their training to be repeated one month after the first training was provided. You ask why this was needed and are told that an investigation of customer complaints identified that several staff members did not complete certain tasks in the correct manner. The extra training was therefore recommended as a corrective action.
Based on this interview, which two of the tollowing audit trails would be the most appropriate to follow?
Select the two most appropriate audit trails from the following.
- A. Ask the members of staff whether they found the training received useful.
- B. Determine whether customers were consulted about the risks associated with the multi-skilling training.
- C. Ask if customer complaints had ceased since the multi-skilled training finished.
- D. Review records to assess if all planned training has been completed.
- E. Assess whether Quality objectives are being met.
- F. Determine whether management has assessed the impact of staff reduction on the organisation's ability to meet its objectives.
Answer: C,D
Explanation:
When conducting a third-party audit to ISO 9001, especially in the context of training and corrective actions taken due to customer complaints, the most appropriate audit trails to follow would be:
A: Ask if customer complaints had ceased since the multi-skilled training finished. This audit trail is relevant because it directly relates to the effectiveness of the corrective action taken. If customer complaints have decreased or ceased, it could indicate that the additional training was effective1.
F: Review records to assess if all planned training has been completed. This trail is important to ensure that the training plan has been fully implemented and to verify that all staff members have received the necessary training. It also helps in assessing the adequacy of the training in terms of content, frequency, and outcomes1.
These two trails, A and F, are closely linked to the issue of customer complaints and the organization's response to them. They provide insight into whether the actions taken were suitable and whether they have led to improvements in staff performance and customer satisfaction1. The other options, while potentially useful, do not directly address the immediate concern of the effectiveness of the corrective actions taken in response to the customer complaints1.
NEW QUESTION # 195
You are carrying out an audit at a single-site organisation seeking certification to ISO 9001 for the first time.
The organization manufactures cosmetics for major retailers and the name of the retailer supplied appears on the product packaging. Sales turnover has increased significantly over the past five years.
You are interviewing the new Product Development Manager. You note that a software application called SWIFT is used to help control the product development process.
You have gathered audit evidence as outlined in the table. Match the ISO 9001 clause 8.3 extracts to the audit evidence.
Answer:
Explanation:
NEW QUESTION # 196
Match the process descriptions below to the process names:
Answer:
Explanation:
Explanation:
A white background with black text Description automatically generated
NEW QUESTION # 197
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